Refund Policy
Last updated: January 1, 2025
Our Commitment to Customer Satisfaction
At Rob's Heating & Cooling, we are committed to providing high-quality HVAC services and ensuring customer satisfaction. This refund policy outlines our approach to service satisfaction and the circumstances under which refunds may be provided.
Service Satisfaction Promise
We stand behind the quality of our work and strive to exceed customer expectations. If you are not satisfied with our services, we will work with you to resolve any issues and ensure your satisfaction.
- We will address any concerns about our workmanship promptly
- We offer to correct any issues at no additional charge when applicable
- We maintain open communication throughout the resolution process
Refund Eligibility
Refunds may be considered in the following circumstances:
Service Not Performed
If we are unable to perform the scheduled service due to circumstances within our control, a full refund will be provided.
Workmanship Issues
If our workmanship fails to meet industry standards and cannot be corrected, a partial or full refund may be considered based on the specific circumstances.
Duplicate Charges
Any duplicate or erroneous charges will be refunded promptly upon identification.
Non-Refundable Services
The following services are generally not eligible for refunds:
- Diagnostic fees when service is declined by customer
- Emergency service calls completed as requested
- Services performed according to customer specifications
- Parts and materials that have been installed and are functioning properly
- Services where customer-provided information was inaccurate
Refund Process
To request a refund or discuss service concerns:
- Contact us within 30 days of service completion
- Provide details about your concerns and desired resolution
- Allow us the opportunity to inspect and correct any issues
- Work with us to find a mutually acceptable solution
Approved refunds will be processed within 5-10 business days using the original payment method.
Warranty Coverage
Our services include warranty coverage that may address issues without requiring a refund:
- Workmanship Warranty: 90 days on repair services
- Installation Warranty: 1 year on new installations
- Parts Warranty: Manufacturer warranties apply to all parts
Warranty service is provided at no charge and may resolve issues more effectively than a refund.
Dispute Resolution
We are committed to resolving any service concerns through direct communication. If you are not satisfied with our initial response, we encourage you to:
- Request to speak with a supervisor or manager
- Provide additional details about your concerns
- Work with us to find an acceptable resolution
Contact Information
For refund requests or service concerns, please contact us:
We are available during business hours and for emergency services 24/7.
Policy Updates
This refund policy may be updated periodically to reflect changes in our business practices or applicable laws. Updated policies will be posted on our website with the revision date.